After you make your purchase or sign up for our Subscribe & Save program, you need to register for an account using the same email that you placed your order with.

You can create your account by clicking here: https://vi.com/account/register

If you're not seeing your orders on your account, the email address that you used to register your account is not the same as the email you used to place your order (or there may be a typo). Please check the confirmation emails you've received to ensure you registered your new account using the same email address.

Please create a new account with the corrected email address you used to place the order and you should be able to see all of your orders. You can create your account by clicking here: https://vi.com/account/register

If you cannot remember your password, you can reset your password using your email address by clicking here:
https://vi.com/account/login

After clicking, if it shows you the login window, click "FORGOT PASSWORD" below the login to begin the process.

You will receive an email to change your password which will give you access to your account.

You can update your shipping address through your Customer Account Portal to manage your subscriptions.

Once you login, click the "Manage Subscription" buttons at the top. Click "View Details" on the subscription you wish to modify, then scroll down to the "Product Shipping Info" section and click edit on the right side.

This will edit your shipping address for future deliveries.

After you have set up your account profile, you can log in to our Customer Account Portal here: https://vi.com/account/login

Once inside, your order history will be displayed and you can edit/modify any existing subscriptions that you have signed up for.

You can cancel your subscribe & save order by logging into our Customer Account Portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to cancel by clicking "See More Details". Once that loads, scroll to the bottom of the screen and click Cancel Subscription. Then confirm your cancellation on the pop-up window.

Please note: This is a final action and cannot be undone. If you'd like to renew your Subscribe & Save, you'd have to do so by going through the purchase process again at current pricing.

You can change your payment method for your subscribe & save order by logging into our Customer Account Portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to cancel by clicking "See More Details". Once that loads, scroll to the bottom of the window and click edit next to payment method. Then confirm on the pop-up window.

You will receive an email with a button to click to update your payment information on our website. Once you input your new payment information, click "Update Card" at the bottom to confirm.

Yes - You can update your subscribe & save deliveries or skip an order at any time in the customer account portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to change by clicking "See More Details".

Once that loads, scroll down to click on "upcoming orders" to change delivery dates.

Yes - You can update your subscribe & save deliveries or skip an order at any time in the customer account portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to change by clicking "See More Details".

Once that loads, scroll down to click on "pause subscription" to pause your deliveries. You will need to login again to re-activate your subscription when ready.

As of right now, you cannot alter the products on your subscribe & save plan. In order to change products, please cancel your current subscription and start a new subscription.

if you're wanting to simply add products, you can start a new subscription with the additional products you'd like to receive.

You will receive an email confirmation 5 days before your new subscription will be ordered. This provides enough time that if you need to make changes, you can do so.

Once your order is confirmed in 5 days, you will receive the order confirmation, and then a shipping notification when it ships.

Please login to your account at vi.com to cancel or modify your Subscribe & Save at any time, without penalty.

By selecting the "Subscribe & Save" option on the website, you are giving Vi authorization to enroll you in the automatic shipping program.

Vi will ship your products directly to you. You are also authorizing Vi to charge your credit card for the products you have ordered on a monthly basis. You may cancel at any time without obligation and without penalty online by logging into your account at vi.com.

All Subscribe & Save cancellations must be performed or delivered to Vi within 3 business days of the next order to guarantee cancellation of that shipment. Cancellation requests after your order has been processed cannot be changed, even if not shipped from our warehouse.

If you haven't placed an order yet, you can add a promo/discount code during the checkout process. Please note that some codes are only valid for the first order, not each recurring order.

After your first order, some promo codes will expire and your product will be billed at the normal subscribe & save rate.

If you have already subscribed, you can input a promo code in your customer portal. Once you login, click "Manage Subscription", then select the subscription plan by clicking "See More Details", then scroll to the promo code section and insert your code.

If you were charged incorrectly, or feel that there is an issue with your order, please contact us at info@vishape.com with pertinent details.

You can track the status of your order at anytime using our Order Tracking feature here: https://vi.com/pages/track-order

Simply enter in your order number and your email address/phone number to track your order.

If you have received a notification that your order has been delivered, but have not received a package, please check with neighbors of office (if in an apartment). There are times when orders are marked as delivered by delivery drivers prior to them actually being delivered. So we recommend giving it a day or two.

If your order still hasn't arrived, please email us at info@vishape.com and we'll work together to find a solution.

Standard shipping varies depending on location. Most orders ship out of our warehouses within 72 hours and most people receive their orders within a week.

However, due to holiday seasons - these timelines may be slightly delayed.

Accidents happen, and we're here to help. If you received a damaged product in your shipment, please email us at info@vishape.com with a photo of the damaged product and we'll work with you on a solution.