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At Vi, we're all about empowering you to take charge of your health journey, and that includes helping you find quick, effective solutions to your questions.

Our Self-Help Support is designed to provide you with immediate answers and easy-to-follow guidance for the most common questions and issues.

By navigating through our self-help resources, you can resolve your concerns faster and more efficiently, letting you focus on what really matters - your health and wellness goals.

Remember, we're here to support you every step of the way, but sometimes the quickest path to a solution is right at your fingertips!

Quick Tips

Have General Questions?

If you have general questions about the Vi-Shape Shake, please see the FAQ section below.

Need to set up your Online Account?

If you need to set up your online account for the first time, please click here:

Need to Manage Your Subscribe & Save or Orders? 

Including Add/Remove products, Cancelling Your Subscription, etc

If you need to make any changes to your order - you can do so in your account portal by logging in here:

Need help walking through managing your account?

If you need additional help, we have several video walkthroughs that may be able to help:







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Disclaimer: Statements on this site have not been approved by the Food and Drug Administration. These products are not intended to treat, diagnose, cure or prevent any disease.*† Exercise and proper diet are necessary to achieve and maintain healthy weight management. Results may vary depending on various factors, such as starting point, motivation, and commitment. For questions regarding use of any meal replacement product or supplement, please consult your physician. We also recommend to always consult your physician before beginning any weight loss program because a change in diet or exercise may affect certain medical conditions or the use of medications. Participants may have used more than one Vi product, or additional products, to achieve their results.

The trademarks, logos and service marks used or mentioned herein are registered and unregistered trademarks of Pruvit Ventures, Inc., or third parties, and are legally protected.

VI-SHAPE®, THE SHAKE MIX THAT TASTES LIKE A CAKE MIX™, and TRI-SORB™ are trademarks or registered trademarks of Pruvit Ventures, Inc. or its subsidiaries in the U.S. and in other countries. FIBERSOL® is a registered trademark of ADM/Matsutani LLC.

Aminogen® is a registered trademark of Triarco Industries. Aminogen is protected by U.S. Patent NO 5,387,422