Vi - Support

After you make your purchase or sign up for our Subscribe & Save program, you need to register for an account using the same email that you placed your order with.

You can create your account by clicking here: https://vi.com/account/register

If you're not seeing your orders on your account, the email address that you used to register your account is not the same as the email you used to place your order (or there may be a typo). Please check the confirmation emails you've received to ensure you registered your new account using the same email address.

Please create a new account with the corrected email address you used to place the order and you should be able to see all of your orders. You can create your account by clicking here: https://vi.com/account/register

If you cannot remember your password, you can reset your password using your email address by clicking here:
https://vi.com/account/login

After clicking, if it shows you the login window, click "FORGOT PASSWORD" below the login to begin the process.

You will receive an email to change your password which will give you access to your account.

You can update your shipping address through your Customer Account Portal to manage your subscriptions.

Once you login, click the "Manage Subscription" buttons at the top. Click "View Details" on the subscription you wish to modify, then scroll down to the "Product Shipping Info" section and click edit on the right side.

This will edit your shipping address for future deliveries.

After you have set up your account profile, you can log in to our Customer Account Portal here: https://vi.com/account/login

Once inside, your order history will be displayed and you can edit/modify any existing subscriptions that you have signed up for.

You can cancel your subscribe & save order by logging into our Customer Account Portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to cancel by clicking "See More Details". Once that loads, scroll to the bottom of the screen and click Cancel Subscription. Then confirm your cancellation on the pop-up window.

Please note: This is a final action and cannot be undone. If you'd like to renew your Subscribe & Save, you'd have to do so by going through the purchase process again at current pricing.

You can change your payment method for your subscribe & save order by logging into our Customer Account Portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to cancel by clicking "See More Details". Once that loads, scroll to the bottom of the window and click edit next to payment method. Then confirm on the pop-up window.

You will receive an email with a button to click to update your payment information on our website. Once you input your new payment information, click "Update Card" at the bottom to confirm.

Yes - You can update your subscribe & save deliveries or skip an order at any time in the customer account portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to change by clicking "See More Details".

Once that loads, scroll down to click on "upcoming orders" to change delivery dates.

Yes - You can update your subscribe & save deliveries or skip an order at any time in the customer account portal.

Once inside, click on the "Manage Subscription" button at the top, and then select the subscribe & save plan you wish to change by clicking "See More Details".

Once that loads, scroll down to click on "pause subscription" to pause your deliveries. You will need to login again to re-activate your subscription when ready.

As of right now, you cannot alter the products on your subscribe & save plan. In order to change products, please cancel your current subscription and start a new subscription.

if you're wanting to simply add products, you can start a new subscription with the additional products you'd like to receive.

You will receive an email confirmation 5 days before your new subscription will be ordered. This provides enough time that if you need to make changes, you can do so.

Once your order is confirmed in 5 days, you will receive the order confirmation, and then a shipping notification when it ships.

Please login to your account at vi.com to cancel or modify your Subscribe & Save at any time, without penalty.

By selecting the "Subscribe & Save" option on the website, you are giving Vi authorization to enroll you in the automatic shipping program.

Vi will ship your products directly to you. You are also authorizing Vi to charge your credit card for the products you have ordered on a monthly basis. You may cancel at any time without obligation and without penalty online by logging into your account at vi.com.

All Subscribe & Save cancellations must be performed or delivered to Vi within 3 business days of the next order to guarantee cancellation of that shipment. Cancellation requests after your order has been processed cannot be changed, even if not shipped from our warehouse.

If you haven't placed an order yet, you can add a promo/discount code during the checkout process. Please note that some codes are only valid for the first order, not each recurring order.

After your first order, some promo codes will expire and your product will be billed at the normal subscribe & save rate.

If you have already subscribed, you can input a promo code in your customer portal. Once you login, click "Manage Subscription", then select the subscription plan by clicking "See More Details", then scroll to the promo code section and insert your code.

If you were charged incorrectly, or feel that there is an issue with your order, please contact us at info@vishape.com with pertinent details.

You can track the status of your order at anytime using our Order Tracking feature here: https://vi.com/pages/track-order

Simply enter in your order number and your email address/phone number to track your order.

If you have received a notification that your order has been delivered, but have not received a package, please check with neighbors of office (if in an apartment). There are times when orders are marked as delivered by delivery drivers prior to them actually being delivered. So we recommend giving it a day or two.

If your order still hasn't arrived, please email us at info@vishape.com and we'll work together to find a solution.

Standard shipping varies depending on location. Most orders ship out of our warehouses within 72 hours and most people receive their orders within a week.

However, due to holiday seasons - these timelines may be slightly delayed.

Accidents happen, and we're here to help. If you received a damaged product in your shipment, please email us at info@vishape.com with a photo of the damaged product and we'll work with you on a solution.

No. This site was created to serve anyone looking to get their hands on the Original ViShape Shake — directly from the company to your doorstep. This guarantees you’re getting the real stuff, at its freshest and highest quality, at the best price, directly from the people who make it. It’s a win-win all around.

However, if you're interested - we do have a Refer-A-Friend Program! Give 20% off your friends first order, and get 20% off your next order after they purchase. Sign up here: https://vi.com/pages/refer-a-friend

(Full transparency FYI: During the pandemic, the Vi Brand and Product line were acquired by a new parent company that DOES offer additional discounts and incentives through an exciting Community-based Marketing approach. If you’d like more info on how to earn free product and other rewards, want to learn about new health technologies, or are looking for a positive inspired community to plug into, simply fill out the contact fields under the “YES, connect me with a FREE Coach” section at checkout. If not, no worries – we won’t contact you about that. Promise. 😊)

There are several ways to get a promo code for your purchase.Make sure you join our private community on Facebook by clicking here: https://www.facebook.com/groups/becauseofvi/

First - we appreciate you wanting to share Vi-Shape with your friends and family. In doing so, we'll give your friend 20% off their first shipment, and once they purchase, we'll send you a 20% off code as well.

To do so, use our Refer-A-Friend page to grab your codes today: https://vi.com/pages/refer-a-friend

Oh, so many things! Vi-Shape is The Shake Mix That Tastes Like A Cake Mix™. So yes, it tastes like cake, yet it’s so nutritious for you. Other shakes can be hard to drink, gritty or leave a bitter aftertaste. Vi-Shape mixes easily, can be used in unlimited recipes, supports digestive health, bone health and muscles, and provides amazing nutrition. Vi-Shape features a proprietary Tri-Sorb™ protein blend and clinically researched Fibersol®. It is low fat, low sodium, gluten free, vegetarian friendly and Kosher, and has lower carbohydrates and sugar than other brands. Vi-Shape is a viable option for those watching their sugar intake. It also contains ingredients that other shakes don’t: patented and clinically tested digestive enzymes to help maximize protein absorption as well as bone-healthy calcium, prebiotic fiber to help support digestive health and to help support a healthy immune system, vitamins and minerals, and more. But, the biggest advantage is the blend of three specially processed proteins formulated to help control hunger, while supporting lean muscle and energy. And, while all kinds of other shakes have come and go, Vi-Shape has almost 15 years of proven results. Most importantly, it’s simple, tastes amazing and IT WORKS!

YES! There are no substitutes ☺. With over half a billion shakes served around the world and millions of people enjoying it for nearly 15 years, we made sure not to mess with it. Our Vi-Shape Shake remains 100% THE ORIGINAL. Same formula. Same ingredients. Made in the same place. And the same amazing benefits! Of course, there’s been a lot of knockoffs over the years, but as we all know, nothing beats The Original. 😉

One educational tidbit: If you love analyzing product labels (because, really, don’t we all? ) you may have noticed that throughout the years some of the informational stuff on our Vi-Shape Shake product labels has continued to evolve due to changes in government guidelines. Although the Vi-Shape formula has remained the same, the way we document it on the label is required to change in order to always stay compliant. Same formula for 15 years, different documentation rules and process. We know; it doesn’t make much sense to us either - but that’s how it works for every product / company who follows the most current guidelines.

There’s a couple different options. The more you buy (and use!), the more you save. It can be as low as $1.72 (USD) a meal , which when you think of your average meal costs, it’s HUGE savings! We’ve found that most people who use Vi-Shake to replace 1 to 2 meals a day will save a ton on their grocery bills.

Even though ‘imitation is the best form of flattery,’ we don’t feel good about false claims. We’re proud of our proprietary formula and the millions of pounds lost with it, so we take protecting our brand seriously. We own our formula, as well as the trademarks “Vi-Shape,” “The Shake Mix That Tastes Like A Cake Mix,” and our proprietary “Tri-Sorb Protein.” If you come across others claiming to offer “the original” or putting out other misinformation, please let us know at legal@vishape.com.

PS… One tip: The easiest way to tell if a shake is our original Vi-Shape is to look at the product name. If it doesn’t have our Vi-Shape logo with our registered trademark, it’s not Vi-Shape. The best guarantee that you’ll receive the original Vi-Shape with the highest and freshest quality is to order from this site.

Vi means ‘life”— and we feel like we’ve been blessed with a few of them — so yep, still here (hi, again!) 😀

Truth is, the Vi-Shape Shake has always been publicly available, just things like the pandemic, ownership change, and just going through a lot of “stuff” (hey, we all go through it) kept us more backstage for a bit. But great news: Vi-Shape is BACK! And yes, the Vi Brand, product line, registered trademarks, key patents and other intellectual property have been acquired by a new parent company under totally new ownership (it’s really a great story), but there’s a LOT that is still the same: like the best-tasting original Vi-Shape Shake, and our passion for helping people transform their health. So, thank you for allowing us the chance to reintroduce ourselves — We’re pretty excited :)

When we say we have great taste when it comes to nutritional shakes, we literally do. Here’s our sweet explanation (pun intended). Remember when you were a child, and your parent would let you lick the cake batter off the wooden spoon or out of the bowl? If you liked that, you’ll love the shake’s taste. There’s a reason why we own the trademark: The Shake Mix That Tastes Like A Cake Mix™. Vi-Shape’s Sweet Cream flavor also makes an excellent base for adding different flavors like fresh or frozen fruit or our Shape-Up Health Flavor Mix-Ins. In fact, we’ve seen so many people get creative with the mix: Vi-Shape muffins, Vi-Shape pancakes, even Vi-Shape chocolate souffle. The variety helps make nutritional eating more interesting, and you’ll never get bored.

It’s so simple. To support weight loss, we recommend replacing 2 meals per day with a Vi-Shape shake, and eating a healthy third meal, along with having an exercise plan. If you need to snack, enjoy sensible snacks (like veggie sticks, fruit, a single serving of cottage cheese, string cheese or almonds).

To maintain weight, we recommend 1 Vi-Shape shake per day, ideally for breakfast, along with a healthy diet and exercise.

The shakes will provide your body with healthy protein and fiber, all with fewer carbs and fewer calories than typical breakfasts. We have thousands of before-and-after stories to prove that the Vi-Shape just works!

Here is the nutrition label for our Vi-Shape shake mix.

In addition, our Vi-Shape nutrition label is on each of our product bundles that contain Vi-Shape.

Whey curbs hunger. Whey protein can help curb hunger and is concentrated to provide higher amounts of protein and yield fewer carbs and fat.

Whey protein has all the essential amino acids. Amino acids are the building blocks of protein, and whey has them in higher concentrations compared to vegetarian sources. Soy protein is also rich in amino acids. Relative to other sources, whey has a higher concentration of branched-chain amino acids (BCAAs)—leucine, isoleucine and valine—which are important factors in tissue growth and repair.

Soy helps improve muscle and performance. Professional athletes and soldiers agree that soy is a protein that is effective for overall performance.

Soy supports weight loss. Soy can increase satiety and reduce body fat that can help contribute to weight loss.

Soy combined with whey amplifies results.

Yes, our Soy Is Isoflavone-free and Non-GMO.Non-GMO: Another example of our high standards is our selection of non-GMO soy protein, which means that it does not contain any genetically modified organisms.

Both. In the food, dietary supplements and wellness industries, while much of the competition takes liberties with their claims, we strive to apply the strictest standards to our own labeling. Product packaging guidelines are under the jurisdiction of the FDA, which prefers the statement that Vi-Shape has been “processed to reduce isoflavones” because there can be trace amounts of isoflavones that naturally occur in any ingredients. However, advertising guidelines are under the jurisdiction of the FTC, which allows the statement “isoflavone-free.” All regulatory specifics aside, we will always go to great lengths to ensure the highest quality ingredients, manufacturing and labeling so that what you read on the label is what you put into your body—and that you understand it all.

A Patented Blend of Digestive Enzymes: Aminogen®*Vi-Shape contains a clinically tested enzyme blend in our shake. Aminogen® is a patented enzyme blend that supports a healthy metabolism and muscle function. It helps your body maximize protein and nutrient absorption. When taken with a high-protein diet, Aminogen® is clinically proven to increase amino acid absorption into the blood by 100%. *Aminogen® is a registered trademark of Triarco Industries, Inc.

So glad you asked (as there’s so much misinformation out there on this topic). Here’s why…

Studies have shown that sucralose is a safe and effective sugar substitute, making Vi-Shape friendly for those watching their sugar intake, and approved for use in over 80 countries.

Sucralose is an artificial sweetener that the American Diabetes Association recommends for use by those who need to watch their sugar intake. Artificial sweeteners have no carbohydrates and do not increase blood sugar levels.

Vi-Shape contains a SMALL amount of sucralose (equal to about ¼ of a diet soda). Sucralose is not recognized as a sugar or carbohydrate by the body and is produced in a multi-step process using a component found naturally in foods such as lettuce and mushrooms. Sucralose is approved for use by the FDA. More than 100 studies conducted over a 20-year period have demonstrated the safety of sucralose as a sweetener.

American adults consume an average of 22 teaspoons a day, or about 355 calories, from added sugars, claimed a spokeswoman from a leading heart health professional association and a nutrition professor at the University of Vermont. Every teaspoon has 15 to 16 calories. Nutritionists and health advocates have come out recently to urge Americans to cut back on their sugar consumption.

Global Health Organizations, including the World Health Organization, support the safety of sucralose. In order to even approach what studies have confirmed to be the upper safe limits of sucralose, an adult would have to consume over 2,000 Vi-Shape® Shakes per day. 😳

It contains 5 grams of fiber from Fibersol® — a clinically-researched fiber. Fibersol® is clinically supported to help promote a healthy digestive tract. Fibersol® is derived from Digestive Resistant Maltodextrin—a water-soluble fiber that is low-glycemic, GMO-free and rich in prebiotic food to support and promote the growth of beneficial gut bacteria such as bifidobacteria.

The U.S. Department of Agriculture recommends getting at least 25 grams of fiber from your food each day. One serving of Vi-Shape® provides 5 grams of fiber. With fruit, you could get up to 2/3 of your daily fiber intake from one shake.

There’s only 90 calories per serving when mixed with water as a healthy snack, or 170 calories as a meal replacement when mixed in nonfat milk. Eating fewer calories means less weight on your body.

This nutritional shake delivers more protein, calcium, fiber, vitamins and minerals than many common low-calorie meals (prepared or fast food).

Yes. In fact, it’s only 1 gram of fat per serving. Eating less fat means less fat on your body.