Vi support
We’re here for your routine.
A product question. An order to find. A delivery to change. Start here—we’ll help you find the next step.
Contact our team directly
info@vishape.comOur support team is available by email only. We don’t offer phone support.
Email supportA few useful shortcuts
Get where you need to go.
Help us help you
A few details. A better answer.
Send your question directly to info@vishape.com. These details help our team understand what you need.
info@vishape.com ↗- Your order details
Include your order number and the email address you used at checkout.
- Your product and country
Tell us which product you’re asking about and whether your order is in the US or Canada.
- What happened
Describe the issue. For damaged or incorrect items, attach clear photos of the product and packaging. Do not send your password or full payment-card details.
A quick answer might be right here
The helpful starting points.
How do I contact Vi?
Email info@vishape.com. We provide support by email only; we do not offer phone support. For help with an order, include the order number and the email address used at checkout.
Can I change or cancel an order?
For an order already placed, email info@vishape.com as soon as possible with your order number. We cannot guarantee changes after an order has been processed. For future Subscribe & Save deliveries, sign in to your account and manage the relevant plan. Review the cancellation policy for timing requirements.
Where do I find product ingredients and directions?
Each product page includes product facts, preparation guidance, and FAQs. Check the package for the complete regional ingredients, allergen information, directions, and warnings. If you need a label clarified before ordering, email info@vishape.com with the product name and your country.
What should I do about a missing or damaged delivery?
Check the latest tracking information and your delivery address. If a delivery is marked delivered, check nearby safe places, your building office, and anyone who may have accepted it. Email info@vishape.com with your order number and details; include photos of the product and packaging if something arrived damaged.