Refund Policy

Refund Policy

You may request a refund of any amounts charged by contacting customer service at info@vishape.com. If for any reason you are not completely satisfied with any Vi products purchased directly from Vi via our website, you may request a refund within 30 days from the date of purchase for a full refund or exchange. Refunds and exchanges will be made to the credit card with which the product was purchased. You will need the following to make your request for a refund: 

• Proof of Purchase
• Unused portion of the product or empty product containers

Your refund includes only the cost of the product.  It does not include the costs of shipping.

 

Return Policy

Before any product is returned to Vi, the customer must contact customer support to obtain a Return Merchandise Authorization (“RMA”) number. Any package received without this information on the outside of the box may be refused and may result in a refund not issuing.  

 

Subscribe & Save Cancellation

Please login to your account at vi.com to cancel or modify your Subscribe & Save at any time, without penalty. By selecting the "Subscribe & Save" option on the website, you are giving Vi authorization to enroll you in the automatic shipping program. Vi will ship your products directly to you. You are also authorizing Vi to charge your credit card for the products you have ordered on a monthly basis. You may cancel at any time without obligation and without penalty online by logging into your account at vi.com. All Subscribe & Save cancellations must be performed or delivered to Vi within 3 business days of the next shipment to guarantee cancellation of that shipment.